Polish Brokerage House Boosts Customer Service with WealthManager
Andreas Andreades, CEO Temenos.
Geneva – Temenos today announced that Dom Maklerski BZ WBK (DM BZ WBK) headquartered in Poznan, Poland has successfully gone live with WealthManager, an industry-leading front-office platform designed to achieve client centricity and give financial advisors a holistic approach to wealth management.
DM BZ WBK is the leading brokerage house in Poland and is part of Bank Zachodni WBK, Poland’s third largest bank. The rapid seven month implementation has provided DM BZ WBK with an integrated, end to end wealth management solution combining relationship management, advisory and portfolio management functionality to help increase client service, retain market leadership, grow revenues and migrate the business from an execution-only to a fee-based business.
Comprehensive risk profiling
The implementation process included configuring the solution to fully support the Polish language. The project also included a comprehensive risk profiling with classification of clients based on their investment profile. This supports investment managers in defining appropriate investment proposals according to client requirements, investment objectives and constraints, allowing their service to customers to be more active and to improve compliance. Tomasz Kaczmarek, Managing Director, DM BZ WBK Strategy & Development comments: “WealthManager has been fully integrated with our back-office and fund systems to give our advisors a 360º view of clients and their portfolios. This allows us to holistically manage our client’s financial needs and improve our overall service offering by enabling us to launch full advisory wealth management services to our high-net-worth and mass affluent customers.”
Rapid transition from transaction based business models to managed services
Jean-Michel Hilsenkopf, Managing Director, Temenos Private Wealth Management comments: “The success of this project is a very important step for us.The economic expansion in Poland over the last decade has created a new market of high-net-worth and affluent individuals with greater service expectations, who are looking for a broader range of products, improved information and better returns. This is driving a rapid transition from transaction based business models to managed services with recurring fees. WealthManager provides banks and brokerage houses with a proven platform to support fee-based business models, and the tools to offer quality advisory services based on tailor-made financial planning and the proactive monitoring of client investments.” (Temenos/mc/hfu)
About Temenos
Founded in 1993 and listed on the Swiss Stock Exchange (SIX: TEMN), Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with more than 60 offices worldwide, Temenos serves over 1,200 customers in more than 125 countries across the world. Temenos’ software products provide advanced technology and rich functionality, incorporating best practice processes that leverage Temenos’ experience in over 700 implementations around the globe. .Temenos customers are proven to be more profitable than their peers: data from The Banker – top 1000 banks shows that Temenos’ customers enjoy a 54% higher return on assets, a 62% higher return on capital and a cost/income ratio that is 7.2 points lower than non-Temenos customers.
